Terms And Conditions
PAPSS 80% Transfer Fee Discount Offer
These Terms and Conditions govern the PAPSS Transfer Fee Discount Offer provided by Fidelity Bank Plc. By initiating a PAPSS transaction through any of Fidelity Bank’s approved channels, customers are deemed to have read, understood, and agreed to these Terms and Conditions.
TERMS AND CONDITIONS
1. Offer Description
Eligible customers who initiate a PAPSS transfer through Fidelity Bank’s approved channels during the campaign period will enjoy an 80% discount on Fidelity Bank’s PAPSS transfer fees for all qualifying transactions.
This means the customer will pay only 20% of the applicable Fidelity Bank transfer fee on qualifying PAPSS transactions.
TERMS AND CONDITIONS
2. Eligibility
This offer is open to eligible Fidelity Bank customers whose accounts are active and in good standing with the Bank.
The offer applies to customers who initiate qualifying PAPSS transfers through any of Fidelity Bank’s approved channels.
TERMS AND CONDITIONS
3. Approved Channels
This offer is available only on PAPSS transactions initiated through the following Fidelity Bank channels:
Transactions initiated outside these approved channels shall not qualify for the offer.
TERMS AND CONDITIONS
4. Stage at Which the Discount Applies
The discount applies at the transfer stage on qualifying PAPSS transactions.
This means that when a customer initiates a PAPSS transfer through any of the approved channels and the transaction is successfully processed, the applicable discounted transfer fee will be charged accordingly.
TERMS AND CONDITIONS
5. Discount Structure
The discount applies only to Fidelity Bank’s PAPSS transfer fee.
This means:
- The customer enjoys 80% off the Bank’s PAPSS transfer fee
- The customer pays only 20% of the applicable Bank transfer fee
- Customers are advised that total transaction costs may include additional charges imposed by regulators, correspondent banks, or PAPSS scheme participants, which are not discounted under this offer.
TERMS AND CONDITIONS
6. Applicability by Amount
The offer applies to all qualifying PAPSS transaction amounts, unless otherwise communicated by Fidelity Bank.
Fidelity Bank reserves the right to introduce minimum or maximum thresholds for the offer where necessary, and such changes will be communicated through the Bank’s official channels.
TERMS AND CONDITIONS
7. Successful Transactions Only
The discount applies only to successful PAPSS transactions.
Failed, cancelled, reversed, or incomplete transactions shall not qualify for the offer. Customers may remain liable for applicable charges in line with standard PAPSS transaction rules where processing has commenced.
TERMS AND CONDITIONS
8. Campaign Period
This offer shall be valid for the campaign period communicated by Fidelity Bank through its official communication channels. Valid till 30th September, 2026.
Fidelity Bank reserves the right to extend, revise, suspend, or discontinue the offer with prior notice to customers through its official communication channels.
TERMS AND CONDITIONS
9. Exclusions
This offer shall not apply to:
- Transactions initiated outside Fidelity Bank’s approved channels
- Failed, reversed, cancelled, or incomplete transactions
- Charges other than Fidelity Bank’s PAPSS transfer fee
- Any transaction reasonably determined by the Bank to involve fraud, abuse, or suspicious activity in line with applicable laws and internal policies
TERMS AND CONDITIONS
10. Bank’s Rights
Fidelity Bank reserves the right to amend, suspend, or withdraw this offer, subject to reasonable notice to customers through its official communication channels.
Fidelity Bank reserves the right to decline or withhold the discount where there is reasonable evidence of fraud, abuse, system manipulation, or suspicious activity, as determined in accordance with applicable laws, regulatory requirements, and the Bank’s internal risk management and compliance procedures.
Such determination shall not affect the customer’s right to seek clarification or lodge a complaint through the Bank’s established complaint resolution channels
TERMS AND CONDITIONS
11. General
- Participation in this offer constitutes acceptance of these Terms and Conditions.
- This offer is subject to Fidelity Bank’s existing account terms and conditions, PAPSS transaction guidelines, and applicable laws and regulations.
- This does not affect the customer’s right to seek redress through Fidelity Bank’s complaint channels or escalate unresolved complaints to the Central Bank of Nigeria.
- In the event of any dispute, Fidelity Bank’s records shall serve as primary evidence, without prejudice to the customer’s right to seek redress
TERMS AND CONDITIONS
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
For enquiries or complaints, customers may contact Fidelity Bank via [email protected] or visit any branch.