Are you a new or inactive customer?

Sign up on Fidelity Online & Instant Banking (*770#) here

Do More Transactions,

Get More Rewards!

Be one of our luck customers to get rewarded in the Fidelity Mega Rewards programme. To qualify, simply transact more daily buy airtime, transfer funds and pay bills on the Online and Instant Banking channels and stand a chance of getting rewarded with fantastic prizes.

Prizes Up for Grabs

Smart phones
Weekend Getaway
Internet data

Got family and friend?

Get them onboard by telling them to participate in the Fidelity Mega Rewards and enjoy the rewards together.

Sign up today on:

Instant Banking

Instant Banking (*770#)

How to Enroll on Instant Banking (*770#)

Step 1 – Customer dials *770#,

Step 2 – Customer get prompted to input account number and create PIN.

To Start Transacting

Step 1 – For Self-Recharge: Dial *770*AMOUNT# or recharge another phone, Dial *770*PHONE NUMBER*AMOUNT#

Step 2 – To transfer funds, dial *770*ACCOUNT*AMOUNT#

Step 3 – To pay a bill, dial *770*CODE*SMART CARD NUMBER*AMOUNT#

Online Banking

Online Banking

How to Sign-up on Online Banking

Step 1 – Go to Fidelity Bank’s website or Download the Mobile app via

Step 2 – Click on “Sign Up!”

Step 3 – Enter Account number and OTP response.

Step 4 – Fill biodata page (Ability to customize USER ID)

Step 5 – Verify and submit

Step 6 – Go back to login page and start enjoying a fresh online banking experience

Note: Online Banking verification can be completed in any of the three ways below:

  1. Use the debit card tied to the account
  2. Email verification. N.B only available for account with maintained email address.
  3. Visit the bank branch or contact Trueserve
Who can be an agent?

  • Individual and Unregistered Businesses
  • Registered businesses- Limited Liability Company, Sole proprietorship,
  • Partnerships, Cooperatives.
  • Corporates with Retail Chain-Large Distribution Networks

What is the requirement to become a Fidelity Bank Agent?

  • A viable business location
  • Valid means of identification – Voter’s card, Driver’s License, International Passport, National ID card
  • Utility bill
  • Duly completed account opening form
  • Passport Photograph

How do I get a POS Terminal?

POS terminals are free and available at your nearest Fidelity Bank branch

Must you have a Fidelity account?

Yes, our special agency banking accounts have been customized to avoid frill charges

When are transactions settled?

All our agency banking transactions are settled INSTANTLY!!