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Safeguard your account details

Fidelity Bank will never call or send you an SMS asking you to provide your or any personal bank detail.


Fidelity Bank will never request your complete card PAN, PIN, OTP, Password, or BVN. If you happen to receive a call, text message, or email that asks for any of this information, it is advised to disregard the request and promptly report it to the Bank through any of the available channels listed below: 

Report A Scam or Fraud Activity

Identifying Fraudulent Activities

Scammers try to manipulate urgency to pressure you into making hasty decisions. If you receive communications threatening to disable your account or demanding for your personal information like BVN, card details, tokens, or transaction codes, be cautious. 

Recognizing the Red Flags

Scammers may use various channels, such as emails, texts, calls, or even unexpected in-person visits, to target you.

Be cautious if:

You receive unexpected requests for personal information or money via phone, email, text, or pop-ups.

Strange Links or attachments from unknown sources requesting you to take action on your account.

Strangers pressuring you to act urgently based on alarming messages or calls even if they claim to be from Fidelity Bank.

They request payment methods like debit cards or bank transfer to resolve an issue. Fidelity Bank would never ask for such forms of payment or ask you to transfer money to yourself due to fraud detection.

You are asked for personal or account details, like verification codes, OTP, or PINs. Fidelity Bank will never request account authorization codes via text, email, or phone calls.

Enticing fast money schemes that seem too good to be true even if they claim to be from Fidelity Bank.

Please remember, sharing your details with scammers may result in irreversible financial loss. Stay vigilant and report any suspicious activities to Fidelity Bank by contacting us
Call: 070034335489 or email: [email protected] 

Know the Scams

Scammers may use various tactics to gain access to sensitive information. Being aware of these strategies is crucial to ensure your account safety: 

Imposter Scams

Scammers may place deceptive calls posing as Fidelity Bank reps, requesting sensitive details from you such as OTP, card details, and more. Do not reveal your confidential or personal information.

  • Smishing (SMS Phishing): Fraudulent text messages impersonating Fidelity Bank, aiming to acquire your personal or financial details.
  • Vishing (Voice Phishing): Phone calls from fraudulent individuals posing as Fidelity Bank, aiming to gather sensitive information.
  • Phishing: Deceptive emails pretending to be Fidelity Bank representatives, seeking sensitive details like usernames, passwords, and card information. Some scammers may threaten to freeze accounts or block account access to con you into sharing your details. 
Technology Scams

Scammers may make use of technology to steal your details and hack into your account. Here are a few things to look out for when protecting your confidential and personal information.

  • Use of Apps to create Fake Alert: Fraudsters can use apps to send fake credit transaction alerts to your mobile number. Always confirm all payments to your bank account on your online banking or payment dashboard.
  • Foreign Money Exchange Scams: In this case, the scammer purports to be a relative or a business who wants to send some money from a foreign country through your bank account. If you fall into the trap, they will ask you to pay some fees to complete the transaction.
  • Tech Support Scams: When working on your computer or smartphone, you may see pop-up warnings on the screen claiming that your device has a virus or an error they can fix. They will ask for access to your device and pay them. Finally, they will steal your personal information.
  • Card Skimming: Also called skimming, credit card cloning involves copying the card’s data electronically and then using this to make an identical account. The fraudster can then use the copied card to make purchases or withdraw cash from the account. One method is to fit an electronic skimming device onto ATMs, which pick up a card’s details when the cardholder makes a withdrawal. Sometimes the card details will be copied by a POS agent or retail employee when taking customer payments. 
Fake Telegram/WhatsApp Group

Fidelity Bank has no affiliation with any investment-related WhatsApp or Telegram groups. Invitations to join such groups are often attempts to deceive and defraud individuals. If you receive an invitation to such groups, we kindly request that you report the channels as imposters or scams and send an email to us at [email protected]. Your vigilance helps protect our community from fraudulent activities. 

Compromise Scams

Information theft from unlocked phones or SIM cards, especially when left unattended. Exercise caution during phone charging or repair to prevent data leakage. Stay vigilant against fake and insecure websites.

  • Exposing your Password, PIN and PAN: Do not compromise your bank account by sharing your sensitive personal details. Refrain from openly sharing sensitive personal or customer information, whether through email, vocally or in writing. Some people may collect this information for dubious reasons.
  • Shoulder Surfing: PIN and other sensitive information can be disclosed unknowingly to strangers standing behind you when using a retail POS or ATM terminal. Always cover your PIN and Password when using your card in public areas
  • Stolen or lost phone: Remember to always deactivate your email, Fidelity Bank Apps and SIM card when you lose your phone. This is to prevent fraudsters access to your bank account.
  • Unlocked Phones or SIMS: Confidential information may be stolen from unlocked phones or SIM cards, especially when left unattended. Ensure you put a lock on your phone and a PIN password on your SIM to protect yourself.
Romantic Scams

This may occur when scammers build a romantic relationship with people creating an atmosphere of trust and love just so they can later request sensitive information such as OTP, card details, or money. 

Be vigilant and do not reveal your confidential or personal information. Stay safe.  

Third Party Scams

Scammers may approach you at ATMs or POS stands trying to assist you. DO NOT share your pin with them or any other sensitive information. Visit the nearest Fidelity bank branch or call customer service at 070034335489 if you need assistance with anything. 

Secure Banking

Simple Tips to Protect You!

Being cautious is the first step in protecting yourself from scammers. The following are easy to follow guidelines to secure your account. 

  • Beware of Phishing Attempts: Never share sensitive info via calls, email, or SMS; the Fidelity Bank will never ask for it.
  • Guard Your Mobile phone and Card: Keep your mobile locked and always restrict access to your card details.
  • Use Strong, Unique Passwords: Using stronger and more unique character passwords will discourage hackers and scammers.
  • Protect Your SIM Card: Add a PIN or passcode to prevent unauthorized access and enhance security for your SIM cards.
  • Avoid ATM/POS Help: Never seek or accept help from suspicious individuals at ATMs or POS terminals.
  • Update Contact Information: Contact the bank to update your outdated phone numbers or email addresses and other details.
  • Spot Unsecure Websites: Be cautious of websites that seem suspicious or unsecure by double checking the links and site names.
  • PIN Entry Privacy: Shield your PIN at ATMs/POS by covering your input with your hand.
  • Avoid Public Computers and Wi-Fi: Stay clear of public computers and unsecure Wi-Fi networks and log out properly if it is absolutely necessary to log in.
  • Secure Account Numbers: Refrain from sending full account numbers via email to discourage fraudulent activities.
  • Limit Staff Access: If you have staff, grant staff access only to necessary customer information to protect your customers.
  • Encrypt Customer Data: Please make sure to safeguard your customers data with encryption, both in transit and at rest.
  • Personal Information Accuracy: Always provide accurate personal information for your account.
  • Stay Informed on Cyber Threats: Read bank communications to educate yourself about cyber threats.
  • Maintain Privacy: Follow a clear desk policy to protect sensitive information. Do not leave important documents out in the open for prying eyes.
  • Report Suspicious Activity: Notify the bank of any suspicious activity or concerns by calling 070034335489 or sending an email to [email protected]
  • Enable Two-Step Verification: Activate two-step verification wherever possible for added security.
  • Regular Account Activity Review: Keep a close eye on your account activity, reviewing it regularly.
  • Verify Changes Securely: Use fingerprint biometrics to verify any changes to your BVN.
  • Avoid Third-Party Withdrawals: Never authorize a third party to make withdrawals on your behalf.
  • Use Complex Passwords/PINs: Steer clear of easily guessable passwords or PINs.

Please remain vigilant and informed about these scam tactics to stay safe. Exercise caution, follow security best practices, and report any suspicious activities promptly to protect your personal and financial data.