Cookie Policy
Introduction
This Cookie Policy explains how Fidelity Bank Nigeria (“Fidelity Bank”, “we”, “us”, or “our”) uses cookies and similar technologies on our website https://www.fidelitybank.ng and other digital services (collectively, the “Service”).
About Cookies
Cookies are small data files that are placed on your device (computer, phone, tablet, etc.) for record-keeping purposes when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. For the web, cookies function as a sort of short-term memory. They allow a website to “remember” little pieces of information between pages or visits and are saved in your browser. Web servers may identify and monitor users as they navigate between pages on a website and recognize users who return to the website by using cookies. Cookies can be classified as “session” or “persistent.” A persistent cookie is a text file that is delivered from a web server to a web browser. The cookie is stored by the browser and doesn’t expire unless the user deletes it before then. Conversely, a session cookie expires after the conclusion of the user session.
How We Use Cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on this website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies). We may use the information we obtain from your use of our cookies for the following purposes:
- to track how you use our website, such as the pages you visit and the features you access. This information helps us improve the Service and provide a better user experience.
- to remember your preferences, such as your preferred language or location. This helps us personalize the Service for you.
- to analyze the use of our website – such as how many people visit us each day,
- in the administration of our website.
Cookies On Our Website
We use both SESSION COOKIES (These cookies are temporary and expire once you close your browser.) and PERSISTENT COOKIES (These cookies remain on your device for a longer period, the duration will depend on the specific cookie).
We have also grouped our cookies into the following categories, to make it easier for you to understand why we need them:
- Essential: These cookies are strictly necessary for your website to properly function, and therefore cannot be disabled by your users.
- Performance/Functionality: These cookies are used to enhance the performance and functionality of your website, but are not essential to its use. However, without these cookies, certain functionality (like videos) may become unavailable.
- Analytics: These cookies collect information that can help us understand how our websites are being used. This information can also be used to measure effectiveness in our marketing campaigns or to curate a personalised site experience for you.
- Advertising cookies: These cookies are used to make advertising messages more relevant to you.
The types of cookies listed above collect the following personal data:
- Your Device Type
- IP Address
- Your Location history
- Browser
Third Party Cookies
We may use third-party Service Providers to monitor and analyze the use of our Service. The table below shows the third-party services that we use, their purpose, and the duration for which they will remain on your device.
S/ N | COOKIE NAME | DESCRIPTION | DURATI ON | CATEGORY |
1 | csrf_token | Protects against hacking and malicious actors. | 30 Days | Essential |
2 | TERMLY_API_CACHE | Used to store visitor’s consent result in order to improve performance of the consent banner. | 1 Year | Essential |
3 | __cf_bm | Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. | 29 minutes | Essential |
4 | ck | This is a HTML Session Storage | session | Essential |
5 | __Secure-ROLLOUT_TOKEN | This is used by YouTube to manage the phased rollout of new features and updates | 180 days | Performance |
6 | VISITOR_PRIVACY_METADATA | This is to store the user’s cookie consent state for the current domain | 5 months, 27 days | Performance |
7 | PHPSESSID | Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. | Session | Performance |
8 | ytidb::LAST_RESULT_ENTRY_KEY | Stores the last result entry key used by YouTube | Persistent | Performance |
9 | yt-remote-device-id | Stores a unique ID for the user’s device for YouTube | Persistent | Performance |
10 | yt-remote-connected-devices | Stores a list of connected devices for YouTube | Persistent | Performance |
11 | elementor | The functionality is to store performed actions on the website. | Persistent | Performance |
12 | wpEmojiSettingsSupports | This cookie is utilized to enable emoji support on pages using WordPress. | Session | Performance |
13 | s7 | Gather data regarding site usage and user behavior on the website. | 10 Days Persistent 30 minutes | Analytics |
14 | _gat# | Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session. | 1 minutes | Analytics |
15 | _gid | Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session. | 1 Day | Analytics |
16 | _ga_# | Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions | 1 Year 1 Month | Analytics |
17 | _ga | Records a particular ID used to come up with data about website usage by the user | 1 Year 1 Month | Analytics |
18 | YSC | This cookie is used to store and track user interaction. | Session | Analytics |
19 | CLID | Identifies the first-time Clarity saw this user on any site using Clarity | 11 Months 30 Days | Analytics |
20 | _gcl_ls | The functionality is to Store and track interaction. | Persistent | Advertising |
21 | VISITOR_INFO1_LIVE | YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time. | 5 Months 30 Days | Advertising |
22 | __Secure-YNID | Stores the user’s video player preferences using embedded YouTube video. | 5 Months 30 Days | Advertising |
23 | _gcl_au | Used by Google Ads for experimenting with advertisement efficiency across websites using their services. | 2 Days 23 Hours | Advertising |
Disabling Cookies
You have the option to accept or reject usage of nonessential cookies when you visit our website. Should you wish to stop the usage of the nonessential cookies, you can delete such cookies associated with our website on your browser (see your browser Help for how to do this). However, if you do not accept cookies, you may not be able to use some portions of our Service.
Changes To This Cookie Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new cookie Policy on this page. You are advised to review this cookie Policy periodically for any changes. Changes to this cookie Policy are effective as of the date it is made public.
Contact Us
If you have any questions about this Cookie Policy, please contact us via email DataProtection&[email protected] or by post to:
Data Protection Officer
Fidelity Bank Plc
2 Kofo Abayomi Street
Victoria Island
Lagos
Nigeria.
However, if you are aggrieved by the decision, action, or inaction of the bank or any of its third-party processor you may lodge a complaint with the Commission via email at [email protected] or by post to:
Data Privacy Service Unit
Nigeria Data Protection Commission
No.12 Clement Isong Street,
Asokoro,
Abuja,
Nigeria