Welcome To Online Banking… Your World of Possibilities, tailored
to suit your unique Business needs!

Imagine a world where you can pay your bills quicker than fixing a cup of coffee. Why go to the Banking hall when it can come to you?

What can Online Banking Do For You?

Make Transfer to Whoever, Wherever

With Online Banking, you can easily and quickly transfer funds to ANY Account within Fidelity, to Other Banks in Nigeria or Outside Nigeria. You can conveniently buy airtime, pay bills, hotel, airline tickets e.t.c

Self Enrol, Stay Safe and Secure

Individual customers can self-enroll, customize username, upload profile picture. Customers can create 4-digit Transaction PIN or Token, allowing you Bank at your terms. Ensure you do not disclose your Online Banking credentials/Token, your security is of paramount concern to us

Create Multiple User Roles (Maker-Checker Work flow)

Corporate Online Banking allows you set up multiple user roles (e.g. Initiator, Authorizer), and configure multi authorization levels (work flow) for payment transactions. Each user will require a hard token. You can also assign specific transaction limits to each user.

Getting Started?

For individuals self-enrolment simply download the Fidleity Online App or visit https://online.fidelitybank.ng;
For Corporates, download the request form from https://online.fidelitybank.ng
Complete the form and submit at the nearest Fidelity Bank branch for rapid processing.

OR,

Please request the service via our Contact Centre, Fidelity TrueServe:
Email: true.serve@fidelitybank.ng
Telephone: 01-4485252; WhatsApp: +2349030005252

OR, You can visit the nearest Fidelity Bank branch to apply.

online banking at your finger tips

Other Benefits of Fidelity Online Banking:

  • Self-Transfer Without Token Response
  • Funds Transfer to Fidelity, and other Bank Accounts
  • Foreign Currency Funds Transfer
  • Airtime Purchase
  • Robust Bills Payment (e.g. DSTV, PHCN, Airpeace, Quickteller Merchants, Remita Billers, e.t.c.)
  • Bulk Payments to Up to 1000 Beneficiaries at A Go! Ideal for Salary and Vendor payments
  • Upload Your Very Own Profile Display Picture, and so much more!
  • Save Beneficiaries
  • Manage Transaction Limits
  • View Accounts Summary
  • Accounts Management saving both time and energy
  • Accounts Statement Download in a Variety of Formats
  • Set Up Multiple Authorization Levels (Workflow) on Fidelity Corporate Online Banking

Bank while chatting?

…It’s possible with Fidelity Flashkey.

Banking Got Even Smarter with Fidelity Flashkey. It doesn’t matter if you’re chatting on any IM app, sending a mail, or just browsing on your phone; you can bank in a flash without having to log into your Online Banking app. Simply activate Fidelity Flashkey as once, and start banking while using loads of other apps on your phone – no interruptions, no noise, just real banking!

One Time Set up/Activation

1. Download/update Fidelity Online Banking app
2. log into Online Banking app with your Username and Password
3. Go to settings & select “Activate Flashkey”
4. Enable/set Flashkey as default keyboard
5. Enter/save Online Banking username
6. Flashkey setup is completed

How To Transact

1. Tap on the Fidelity Bank icon on your keyboard
2. Select “Send Cash” option
3. Input your Online Banking password
4. Select beneficiary bank and saved beneficiary
5. Input amount to be transferred
6. Input your PIN or token
7. Send to beneficiary

Sign up with Fidelity Online Banking app today to bank using Fidelity Flashkey!

Another first from Fidelity Bank!

Frequently Asked Questions

What is a token?
A token is a ‘secured’ high level authentication used to validate a user for transactions on Fidelity Online Banking. There are two types, Fidelity token app (download from store) and a hard token (physical device).
What is Transaction PIN?
– Log into Online Banking app
– Go to “settings” – “Create PIN”
– Follow the prompt displayed and provide correct answers where necessary.
How do I get a token?
For Fidelity token app: Download “Fidelity Token” from your mobile stores and activate using your Online Banking credentials (Available in Android, iPhones and Blackberry10). For Hard token: Kindly visit a Fidelity bank branch in your location or send an e-mail to True.serve@fidelitybank.ng to make a request.
At what point do I make use of a Transaction PIN/Token?
This is required to make transactions (Intra or Interbank transfers, bill payments, airtime recharges etc.). You will be required to input a Transaction PIN/Token response before completing transactions.
What is hard token?
It is a hardware security device used to authenticate a user
What is a soft token?
A soft token is a software version of a hard token, which is a secure device, used to authenticate users for internet banking access. It is installed on a computer, tablet or mobile device.
What is a One-time Password (OTP)?
An OTP is a transaction password that can be used once under a very short time window for Fidelity Internet Banking transactions.
Can an OTP expire?
Yes
How do I apply for a token?
Visit a Fidelity bank branch in your location or send an e-mail to True.serve@fidelitybank.ng. to make a request.
How long will it take to get a token?
Immediately your request is made at the branch
What if I forget my Login details?
If you forget your login details, you should contact us by walking into any of our branches, by sending us an e-mail or by telephone and we will send them to you.
However, if you forgot only your login passwords, you can use the ‘Forgot your password’ link on the online banking home page https://online.fidelitybank.ng OR on the mobile app. Clicking on this link will have your password sent to your registered Phone number/e-mail address.
What do I do when I get the message “Authentication Account Locked”?
A wrong token response/ Login password has been used. Get in touch with the bank (True.serve@fidelitybank.ng) to unlock your profile.
Cannot access the online banking page
Please ensure you are launching the correct from the Bank’s website using a fast and reliable internet connection
How do I print my account statement?
Logon to Online banking
• Select the Account from the listed accounts on the right hand side.
• Click on ‘Account’ then ‘Account summary’
• Select the search criterion from the ‘Account Statement Criteria’ Field.
• Then download statement
What do I do when I get these error messages when trying a transaction?
• Invalid user ID or Password –mobile app. Click on the Forgot Password link on Mobile/web, follow the prompt and a new default password will be sent to your registered Phone number/e-mail address.
Kindly ensure that your login details are not compromised and are kept secret at all times.
• Password authentication failed –Be sure of the password and user ID. If in doubt of Password, reset the password
• Insufficient funds – Please check the account you are transferring from and ensure it is sufficiently funded for the transaction
• Limit exceeded – kindly contact Trueserve or Modify your transaction limit yourself
• Transaction not allowed – kindly send an e-mail to True.serve@fidelitybank.ng OR contact your account officer
• Issuer or switch inoperative – Please check your account, if debited, wait a few minutes for the transaction to be reversed.
What if I have another question?
Contact our Trueserve on +234-1-4485252 or WhatsApp – +2349030005252, 09030006262, 09030007272. You may also send us e-mail at true.serve@fidelitybank.ng
Cannot access the online banking page

Please ensure are launching the correct URL: https://online.newfidsite.azurewebsites.net using a fast and reliable internet connection Viewing statements and making transactions may be very slow due to poor internet connection.

• Invalid user ID or Password – you can use the ‘Forgot your password?’ link on the online banking home page https://online.newfidsite.azurewebsites.net or Mobile App. Clicking on this link will have your password sent to your registered e-mail address. Kindly ensure that your login details are not compromised and are kept secret at all times.
• I am logged in but cannot make transfers – kindly contact your account officer, e-mail True.serve@fidelitybank.ng or walk into the nearest Fidelity bank branch and ask to be enabled to make transfers and request for a token.

• How do I print my account statement?
• Logon to Online banking
• Click on ‘Account’ then ‘Account summary’
• Select the Account from the listed accounts on the right hand side.
• Select the search criterion from the ‘Account Statement Criteria’ Field.
• Then download statement

What do I do when I get these error messages when trying a transaction?
Password authentication failed – bad user ID or password provided –Be sure of the password and user ID. If in doubt of Password, reset the password by clicking on the Forgot Password link
Insufficient funds – Please check the account you are transferring from and ensure it is sufficiently funded for the transaction
Limit exceeded – kindly contact your account officer
Transaction not allowed – kindly contact your account officer or send an e-mail to True.serve@fidelitybank.ng
Issuer or switch inoperative – Please check your account, if debited, wait a few minutes for the transaction to be reversed.
What do I need to activate my token app?
Your debit card details will be needed. If you don’t have one, visit the nearest branch to have this option exempted.

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