ATM or POS displays “Invalid PIN”. What can I do?
Customer should enter the correct PIN or visit the nearest Fidelity bank branch for a PIN reset.
ATM displays “Card not Smart”. What can I do?
Wipe the card with dry cloth and try on another machine, if it persists, customer should request for a replacement.
My card is blocked. What can I do?
Customer should request for a PIN reset in the nearest Fidelity branch
I cannot remember my credit card pin
Step 1: Request for a new PIN in any of the Fidelity closest Branch Step 2: You’ll receive SMS alert with 24 hours, Slot your card into Any Fidelity bank ATM and select any random 4 digits Number and press enter. Step 3: Select “change PIN” to enter your preferred 4 digits PIN Step 4: Re-enter [...]
How can I block my card in the event of card fraud?
Simply dial *770*991# or call Trueserve number 01-4485252
What is the Fidelity Visa Naira Credit Card?
This is a naira denominated credit card tailored for customers who have a minimum of 1 year banking relationship with Fidelity Bank.
What are the Credit limits on the Fidelity Visa Naira Credit Card?
- Individual/Corporate account holders can access up to ₦4 million.
What are the transaction limits on the Fidelity Visa Naira Credit Card?
- ATM withdrawals: 8 times daily with a cumulative transaction limit of ₦150,000 or its equivalent in any currency if the transaction is done abroad. - POS/ Web: 20 times daily with a cumulative spend limit of ₦1,000,000 or its equivalent in any currency if the transaction is done abroad or on international websites.
What are the fees on the card?
- Cost of Card is ₦1050 - Card re-issuance fee due to expiration is ₦1050 - Card re-issuance fee due to damage, loss or theft is ₦2000 - No Annual fees - No transaction fees on POS and Web - Monthly Card maintenance fee of ₦250, ₦500 and ₦1000 ( Classic, Gold and Platinum Respectively) [...]
How do I request for a Fidelity Visa Naira Credit?
- Go to the nearest Fidelity Bank branch and make your request
