FAQs

ATM or POS displays “Invalid PIN”. What can I do?

Customer should enter the correct PIN or visit the nearest Fidelity bank branch for a PIN reset.

By |March 15th, 2019|0 Comments

ATM displays “Card not Smart”. What can I do?

Wipe the card with dry cloth and try on another machine, if it persists, customer should request for a replacement.

By |March 15th, 2019|0 Comments

My card is blocked. What can I do?

Customer should request for a PIN reset in the nearest Fidelity branch

By |March 15th, 2019|0 Comments

I cannot remember my credit card pin

Step 1: Request for a new PIN in any of the Fidelity closest Branch

Step 2: You’ll receive SMS alert with 24 hours, Slot your card into Any Fidelity bank ATM and select any random 4 digits Number and press enter.

Step 3: Select “change PIN” to enter your preferred 4 digits PIN

Step 4: Re-enter the PIN the […]

By |March 15th, 2019|0 Comments

How can I block my card in the event of card fraud?

Simply dial *770*991# or call Trueserve number 01-4485252

By |March 15th, 2019|0 Comments

What is cashless policy?

A CBN’s initiative to reduce the amount of physical cash in circulation thereby encouraging the use of electronic platforms for settlement or payment for goods and services.

By |August 29th, 2015|0 Comments

When did this policy start?

This policy started since April 2012 with Lagos as the pilot location. The second phase commenced on July 1, 2013 with 5 additional states (Ogun, Kano, Rivers, Anambra and Abia) and FCT Abuja. The final phase of implementation that will cover the remaining 30 states will start by July 1, 2014.

By |August 29th, 2015|0 Comments

What are the limits for Cash Deposits?

There is no limit to the amount that can be paid into any account

By |August 29th, 2015|0 Comments

What are the limits for cash withdrawals?

– N500,000 for individual accounts
– N3,000,000 for corporate accounts
– N150,000 for third party withdrawals

By |August 29th, 2015|0 Comments

Can third party cheques above N150,000 be cashed across the counter?

No value for such cheques can be received through the clearing house or account to account transfer.

By |August 29th, 2015|0 Comments
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